Google Rating
4.8
Based on 1203 reviews
1 service
2 details
3 customer
4 returning
5 schedule
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Brandi Costa

Brandi Costa

Customer Service Manager

TENURE: 20 years

JOB DESCRIPTION: Brandi Costa oversees and leads all the Call Center’s operations. The Call Center oversees the day to day operations of Customer Service, scheduling and routing technicians to jobs, and handles over 40,000 calls annually. Brandi’s primary goal is to maintain 100% customer satisfaction for each customer by providing the staff with problem solving resources, educating them on our products and services and empowering them to effect change.

INDUSTRY EXPERIENCE: Brandi began working at Benson’s in 2001 as the Accounts Receivable Clerk. Since then, she has worked in just about every department in the company, learning how each department operates to better her knowledge in all the products and services Benson’s Heating & Air offers. In 2004, she was promoted to Customer Service Manager and currently holds that position.

Name: Brandi Costa

We You Tallahassee!

Jamie Tillman
Jamie Tillman
23:22 26 Feb 21
Technician was thoughtful, informative, knowledgeable, and observant. His thorough consultation resulted in us choosing to replace our HVAC rather than continue maintaining our old one, and the proposal met our needs and expectations.
Tina c
Tina c
17:47 22 Feb 21
Benson's service and technicians are top notch. I wish all businesses handled things in such a professional manner. A + Our technician was very knowledgeable and polite, explaining everything he did and I hope he comes to service the AC next time.
Skunkhogger Ps-4
Skunkhogger Ps-4
02:50 20 Feb 21
Another very pleasant experience with the Benson's crew. Always courteous, knowledgeable,and efficient. It's true, you get what you pay for. Wholeheartedly recommend Benson's Heating and Air.Put this post up several months ago. Benson's was just out today, and as I've said before, another pleasant experience, another Five Star employee, another Five Star all around experience.Thanks again!
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