Google Rating
4.8
Based on 1244 reviews
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Brandi Costa

Brandi Costa

Customer Service Manager

TENURE: 20 years

JOB DESCRIPTION: Brandi Costa oversees and leads all the Call Center’s operations. The Call Center oversees the day to day operations of Customer Service, scheduling and routing technicians to jobs, and handles over 40,000 calls annually. Brandi’s primary goal is to maintain 100% customer satisfaction for each customer by providing the staff with problem solving resources, educating them on our products and services and empowering them to effect change.

INDUSTRY EXPERIENCE: Brandi began working at Benson’s in 2001 as the Accounts Receivable Clerk. Since then, she has worked in just about every department in the company, learning how each department operates to better her knowledge in all the products and services Benson’s Heating & Air offers. In 2004, she was promoted to Customer Service Manager and currently holds that position.

Name: Brandi Costa

We You Tallahassee!

David Mason
David Mason
19:56 12 May 21
Josh was friendly, told me what he was going to do, and helped install a replacement air filter. When he was done he told me what all he did and helped me order replacement air filters. He did a great job for us.
Lisa Orcutt
Lisa Orcutt
20:42 05 May 21
Colton performed a bi-annual inspection of our AC system. He fixed a problem that we didn't know we have. Was covered by the annual service agreement, so no additional cost. He was very thorough.
Lee
Lee
13:56 04 May 21
Benson's is absolutely fantastic. Their customer service is second to none. We had an emergency repair needed and everyone was top notch. I called after regular hours and got an immediate call back..As part of there maintenance plan, we received Saturday service and had no charge for unclogging a drain pan.Before they came, they texted and emailed a picture/name of the tech and outlined their Covid steps. I highly recommend Benson.
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