Google Rating
4.8
Based on 1524 reviews

Brandi Costa

Brandi Costa

Customer Service Manager

TENURE: 20 years

JOB DESCRIPTION: Brandi Costa oversees and leads all the Call Center’s operations. The Call Center oversees the day to day operations of Customer Service, scheduling and routing technicians to jobs, and handles over 40,000 calls annually. Brandi’s primary goal is to maintain 100% customer satisfaction for each customer by providing the staff with problem solving resources, educating them on our products and services and empowering them to effect change.

INDUSTRY EXPERIENCE: Brandi began working at Benson’s in 2001 as the Accounts Receivable Clerk. Since then, she has worked in just about every department in the company, learning how each department operates to better her knowledge in all the products and services Benson’s Heating & Air offers. In 2004, she was promoted to Customer Service Manager and currently holds that position.

Name: Brandi Costa

We You Tallahassee!

Fran W
Fran W
01:08 28 Nov 23
Jacob Bradham recently did a terrific job preparing my HVAC system for our coming cold days as well as the current hot days. Thanks, Jacob, for your professional and personable attitude, and your "get it done" demeanor. I appreciate knowing that I'm all set for winter cold weather.Thank you, Jacob!
Larry Myers
Larry Myers
19:47 27 Nov 23
These folks are the very best. My technician today was very friendly and professional. Performed maintenance on both of my systems. They always do a good and thorough job of checking the systems and cleaning them. Very professional.
Barry Faulk
Barry Faulk
15:26 16 Nov 23
Benson's is the best. Their service representatives are always thoughtful, well informed, and thoroughly professional. I remain a very happy customer.
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