Google Rating
4.8
Based on 1407 reviews

Brandi Costa

Brandi Costa

Customer Service Manager

TENURE: 20 years

JOB DESCRIPTION: Brandi Costa oversees and leads all the Call Center’s operations. The Call Center oversees the day to day operations of Customer Service, scheduling and routing technicians to jobs, and handles over 40,000 calls annually. Brandi’s primary goal is to maintain 100% customer satisfaction for each customer by providing the staff with problem solving resources, educating them on our products and services and empowering them to effect change.

INDUSTRY EXPERIENCE: Brandi began working at Benson’s in 2001 as the Accounts Receivable Clerk. Since then, she has worked in just about every department in the company, learning how each department operates to better her knowledge in all the products and services Benson’s Heating & Air offers. In 2004, she was promoted to Customer Service Manager and currently holds that position.

Name: Brandi Costa

We You Tallahassee!

Cesar Rivera
Cesar Rivera
18:56 08 Sep 22
We have been a Benson's customer for several years and we are very satisfied with their work and customer service. Besides regular HVAC maintenance, they also installed an Ultra Violet Light in the air handler to improve the air quality in our home.
Shelby Wingate
Shelby Wingate
16:22 07 Sep 22
Jayshawn was our tech today and the last visit as well. He took time to explain the process and what to expect as our unit required a couple of new parts; he too is a keeper, professional, knowledgeable and polite and friendly. **sjw
Linda Vaughn
Linda Vaughn
13:55 30 Aug 22
Joshua and his team did a spectacular job on my HVAC duct & vent installation. They also fine tuned my whole-house dehumidifier. They cleaned up after the job and you couldn't even tell they'd been here. It was a five-star performance.
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