The technician was prompt, efficient, personable and professional.
Jona Ark
18:06 11 Aug 22
Had Benson’s HVAC for. Few years biannual inspection and no one ever said a word to us about our rusted out drip pan now we might have to replace our downstairs ceiling. They don’t care like they use to workers don’t care either. Will never use them again and don’t recommend this company either!!!
Robert Monroe
20:59 10 Aug 22
Technician was very responsive and professional and performed his work in a timely manner. He also explained all activities completed.
Janet Rader
16:52 10 Aug 22
Rhonda Baldock
19:46 08 Aug 22
Lee McClellan
17:35 08 Aug 22
Very professional GREAT JOBThanks Lee
Cecile Reynaud
20:12 06 Aug 22
Chadwick McCauley
23:54 05 Aug 22
Nick O
15:12 05 Aug 22
Mr. Curry was very informative and professional. I will use this service again.
Colette Clarke
14:13 05 Aug 22
We have used Benson’s for over 2 decades. The technician, Loren, who regularly services our home is excellent! In addition, we have truly appreciated the prompt response and service for all the work they have done for us. The other technicians are great. They provide an excellent, readable report of everything they have done, and keep our home in good shape for any temperature! We highly recommend this company for HVAC needs and service.
Eileen Klinger
19:22 04 Aug 22
Technician was knowledgeable and efficient as always.
Diane Palmer
13:56 03 Aug 22
Mary Catherine Scott
13:22 03 Aug 22
I appreciated the thouroughness of the terch''s service of the unit.
Bryan Richards
14:47 01 Aug 22
Josh was friendly, knowledgeable, and efficient. He did a thorough check and gave me a great explanation. It was a terrific service call!
Jean Whitten
13:39 30 Jul 22
I used Benson's years ago and they were great. Just moved back to Tallahassee so of course I'm using them again.
K Proctor
12:12 28 Jul 22
Very respectful, polite and professional.
Nina Self
02:09 28 Jul 22
Rosemary McKenzie
17:25 27 Jul 22
A step above! They send the service guys name & photo & time of arrival. The secretary excellent communication skills. They saw me same day I called, very important in this heat. Very quick to figure out what’s wrong & repair. There is a reason why this company has been around a long time. Thankyou!
Ronald Nicholson
16:42 27 Jul 22
vicki covington
20:20 26 Jul 22
Excellent service as always!
Joe Lehman
20:21 25 Jul 22
very professional and concerned
Sam Rosenberg
18:38 25 Jul 22
Professional and pleasant and well-run
Wr Smith
23:13 22 Jul 22
Karl Roeder
01:18 22 Jul 22
I came home to Tallahassee on Sunday night to find the AC system in the house not working. I called Benson's Monday morning and was told that they could could come by on Tuesday. Monday afternoon they called and said they had a cancellation and sent Casey McComas out at about 5:30 pm. It took Casey about 30 seconds to correctly diagnose the problem. It wasn't the HVAC system but the transfer module from the backup generator. In 5 minutes he had safely bypassed the module without damage to either system. when we started up the unit the breaker between the air handler and the module went bad. It took Casey another 5 minutes to replace it with one he had on his truck. Once everything was running he took the time to check the rest of the system to be sure there were no hidden problems. Keep in mind that it was already past 6 pm now and he'd already put in a full day. Add to that the fact that I was looking over his shoulder the whole time which he didn't mind. I'm an old service technician in another field and I will tell you that it is really rare to see a young person with the kind of knowledge and professionalism that Mr. McComas showed that afternoon. Oh, and I should mention that the service call was dirt cheap even with the new breaker considering that it was after normal business hours. Thank you Benson's and Casey. You came through when I needed it.
John Malloy
19:06 21 Jul 22
Courteous and efficient
Laurel Mohs
01:08 21 Jul 22
Josh took care of everything in a thorough manner; very polite.
Mary Hemmeter
16:59 20 Jul 22
Tech was very professional and pleasant.
Joe Blandford
16:16 19 Jul 22
Nancy Davis
22:24 15 Jul 22
Although both technicians seemed well informed, neither was able to suggest a resolution to problem I was having.I was unable to stay in my bed room because I developed itching in my eyes, and numbness in my fingers, mouth,, and nose. The same occurred in my family room, but only periodically. The only advice the tech has was to do a total replacement of the duçt system--to the tune of $8000.00--!The.second tech did an OK job,though he ommited reapplying the rope which allows access to attic via a pulldown door in the garage. My housekeeper and I figured out a way to lessen problem by closing if cool air fans coming. In to these areas. Note I said LESSEN.
Rebecca Shelton
19:55 15 Jul 22
Amazing service. On time, clean, courteous. Fixed a few problems another company missed. Even the people answering the phone are amazing!👏 I will be using them again and sending all of my home sellers and buyers to them!
Fred Schmidt
16:09 15 Jul 22
Very thorough -- nice explanation of all that was done. Reviewed all elements that I requested be analyzed!
Erika Hall
18:36 14 Jul 22
Bruce Harrison
18:03 14 Jul 22
Randall Sharpton
19:44 13 Jul 22
Air conditioning check up per maintenance schedule.
Marcy Friedle
19:40 08 Jul 22
On our 6 mo check up it was identified that we would be needing a new capacitor and one was ordered. Shortly after the check up the ac was not cooling. We called Benson's back and they came out. Fixed the issue, and ordered the new part. We are grateful. We have family visiting and 80 degrees is not comfortable. Thank you Benson's for your prompt service.
Andre Jawde
00:04 08 Jul 22
Phillip provided Superior expertise and professionalism and is a credit to your firm
Susan Goodhope
20:50 06 Jul 22
A very professional service man Very through
Leia Johnson
20:39 06 Jul 22
Qualify customer service
Amy Schwartz
14:51 06 Jul 22
Great service. Informative and professional technician.
Tim Yoder
21:25 05 Jul 22
Semiannual system maintenance checks/cleaning. Quick, efficient, complete. Ray, the tech was very professional, thorough. We would be happy to have him as our service tech anytime
M Augustyniak
18:22 04 Jul 22
My service man is professional and extremely knowledgeable.He explained the problem and had what was needed to fix the problem in his truck. He was very polite and respectful.
Ana Nix
05:05 02 Jul 22
Katherine Jaschke
20:18 30 Jun 22
Was completely satisfied with the technician. On time, efficient and courteous .
A Anderson
13:22 30 Jun 22
Good experience
Lillie Ferrell
02:56 28 Jun 22
The service techs were professional and still continues to provide excellent service.
peggy harris
16:50 25 Jun 22
Kevin is thorough,very informative and deserves 5 stars, Always on time and so pleasant.
Turkey Hunter Florida
15:51 24 Jun 22
Great Company!!!
Dan Walker
18:15 23 Jun 22
The tech was polite, efficient, and explained what he did and how the system is operating.
skinnywater
14:39 23 Jun 22
great service tech , Phillip, performed PM service on my HVAC system today. Highly recommend.
Mary Ulrich
19:39 21 Jun 22
My AC stopped cooling at the beginning of this current heat wave. I had to wait almost a week for my appointment which is understandable in light of the number of calls I'm sure the company has recently received. Chris Dean was the technician who did the work on my unit and I couldn't be more pleased with his knowledge, professionalism, promptness and caring attitude. He told me what the problem was and kept me updated on the progress. Thank you Benson's and Mr. Dean for making this such a positive experience. I look forward to making you my "go to" for all my heating and AC needs.
By limiting the time we are inside your home, we help each other! The next time you need service from Benson’s, follow the procedure below. This will ensure the time your technician is at your house is well-spent!
Verify the breaker is on to the AC unit. ***Note*** If the panel is outside and unlocked, our technician will check it.
Make sure the batteries are new in the thermostat.
Turn the air conditioning on at the switch for all thermostats (if more than one is in use).
Move the temperature down 5 degrees to keep the unit operating.
Check all vents to verify that they are open and have good airflow.
Check the air filter and remove and replace as necessary. If you are not able to accomplish this, please let us know ahead of time.
After 10 to 15 minutes of operation, make sure the air is starting to feel cold.
After the technician is finished, reset the thermostat back to its normal setting.
Let us know your email so we can send you our report electronically.
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For a low price that comes with a heap of extra benefits, signing up for one of our HVAC maintenance plans just makes good sense.
We have used Benson’s for over 2 decades. The technician, Loren, who regularly services our home is excellent! In addition, we have truly appreciated the prompt response and service for all the work they have done for us. The other technicians are great. They provide an excellent, readable report of everything they have done, and keep our home in good shape for any temperature! We highly recommend this company for HVAC needs and service.
Rosemary McKenzie
17:25 27 Jul 22
A step above! They send the service guys name & photo & time of arrival. The secretary excellent communication skills. They saw me same day I called, very important in this heat. Very quick to figure out what’s wrong & repair. There is a reason why this company has been around a long time. Thankyou!
Karl Roeder
01:18 22 Jul 22
I came home to Tallahassee on Sunday night to find the AC system in the house not working. I called Benson's Monday morning and was told that they could could come by on Tuesday. Monday afternoon they called and said they had a cancellation and sent Casey McComas out at about 5:30 pm. It took Casey about 30 seconds to correctly diagnose the problem. It wasn't the HVAC system but the transfer module from the backup generator. In 5 minutes he had safely bypassed the module without damage to either system. when we started up the unit the breaker between the air handler and the module went bad. It took Casey another 5 minutes to replace it with one he had on his truck. Once everything was running he took the time to check the rest of the system to be sure there were no hidden problems. Keep in mind that it was already past 6 pm now and he'd already put in a full day. Add to that the fact that I was looking over his shoulder the whole time which he didn't mind. I'm an old service technician in another field and I will tell you that it is really rare to see a young person with the kind of knowledge and professionalism that Mr. McComas showed that afternoon. Oh, and I should mention that the service call was dirt cheap even with the new breaker considering that it was after normal business hours. Thank you Benson's and Casey. You came through when I needed it.
