Local Reviews
for Havana, FL
Our Reviews by City
I always expect and receive excellent service from Chris Dean
DAVIS - Havana, FL 32333
I am always happy to see Chris Dean step out of the truck on my service call. He knows my unit so well, and has given me great advice on all his past visits. He has tried to keep my old system running for quite a while. Even though he had to give me the "bad news" this time(that I need to replace my entire system) I trusted his judgement and hope he will continue to be the one servicing my new unit.
great service
KEALY - Havana, FL 32333
Excellent service
Malloy - Havana, FL 32333
I would recommend Chris to everyone.
New AC installation
Boyington - Havana, FL 32333
My 20-year-old AC unit died, a unit which Benson’s installed when the house was built and has been on a service contract since. From the time I contacted Benson’s for a quote until the new installation occurred was an extremely short turnaround. With a cold front approaching, I was very happy to have a new unit! In 20 years I have never been disappointed with scheduled service and only once with the service person. I like the communication with Benson’s when they email me the name and picture of the expected service person. I have no complaints with Benson’s and just renewed my service contract. Thank you for 20 good years!
Scheduled maintenance
HARROD - Havana, FL 32333
Bi-annual service check-up
HELMS - Havana, FL 32333
I have used Benson's for most of the thirty-five years I've lived in this house and always been satisfied with their service and products. The service contracts make it worry free, and has already paid for itself by covering a repair I had earlier this year. Their guys are always friendly and informative.
Great service
Boatright - Havana, FL 32333
Phillip Rutledge was wonderful. He along with his helper took care of our two units including finding clogged drains. He took care of it and did it in a timely manner. He kept us informed and was very friendly and polite.
Very professional
Roy - Havana, FL 32333
Response from Benson's Heating and Air Conditioning:
Thank you so much for this 5-star review.
Poor service
TILLER - Havana, FL 32333
Came home Sunday from vacation and our heat was not working. Already had appointment on Monday for semiannual service. Informed your office of situation and technician said unit was now working properly. Still no heat. Called Tuesday morning and informed Rick of problem. New unit was installed in May of 2022 and installer failed to convert unit from national gas to propane. Now we will have 3rd night without heat. I believe this is inexcusable
Not a worry with Bensons
FARRIOR - Havana, FL 32333
The young man did fine
Great!
TRANCHAND - Havana, FL 32333
Two outstanding servicemen. Couldn't be better.
Suggestion
CARTER - Havana, FL 32333
Since filter replacement is no longer included in the maintenance service, the technician should ask the customer if they want the filter changed and inform the customer on how much the filter cost. I had bought my own filter and was lucky I saw that he was going to replace my old filter with one of yours before he did.
Great Service
MORNINGSIDE - Havana, FL 32333
Always exceeds our expectations
another good job
SCHNEIDER - Havana, FL 32333
Jayshawn is a delightful young man who seems to have all the knowledge we need for care and maintenance of our unit. He is quick, efficient, and pleasant.
Great service
GREGORY - Havana, FL 32333
Semi annual service
GAY - Havana, FL 32333
Great Service
Smith - Havana, FL 32333
Knowledgeable, professional, friendly. Always happy with Benson’s.
Fantastic customer service
MALLOY - Havana, FL 32333
Great service
KOUSSIAFES - Havana, FL 32333
Professional, friendly.
Excellent service and very professional!
J&C - Havana, FL 32333
Jayshawn Rowls arrived right on time as promised. We appreciate his considerate use of a protective mask and fist-bump greeting - - as COVID has rebounded in this area. We showed Jayshawn where the various parts of our system are located, and he described his work plan. That helped us to be available to answer any questions he might have. Jayshawn worked very efficiently and thoroughly inside and outside, then described maintenance options. We said we would not need filters until the next visit, since we still have enough on hand. Kudos to Benson's for having Jayshawn Rowls on the team! We appreciate his work ethic and friendly demeanor, and would be very pleased to have Jayshawn as our technician again in the future.
Awesome
STRAWTER - Havana, FL 32333
I always expect and receive excellent service from Chris Dean
DAVIS - Havana, FL 32333
I am always pleased with Chris Dean's service. He has been to my home many times and knows my unit well. He is always professional, informative, and personable. I hope he will continue to be my service technician!
Summer service
GRESS - Havana, FL 32333
Professional courteous efficient
Malloy - Havana, FL 32333
Outstanding job
Great Service
Donna - Havana, FL 32333
Technician was very professional and efficient.
Chris D.
Ms. Jo called in with a concern that the heat was not working on her system. I arrived at the home and spoke with Ms. Jo about her concerns. I began diagnostics on the system. I called for heat at the thermostat and the heat turned on. I got into the attic and once at the furnace I verified the operation of the unit. I then moved onto the burners and noticed that the flames were dancing and I had some “flame roll out” I then disconnected the blower motor and the flames on the burner began to clean up. I then disconnected the power and inspected the heat exchanger with my bore scope, I noticed that there was an excessive amount of rust inside exchanger. I then repeated the previous steps to be sure I was absolute on my diagnosis about the system. I have determined that the heat exchanger on the system is the faulty part due to the heat exchanger being bad I have to condemn the heat on the unit. I turned off the gas valve in the unit and also turned off the gas line running into the unit
Ty S.
Today we performed a winter time tune up on your Amana Heat Pump unit, everything is working properly at this time. Thank you for your business. Tallahassee FL <br> <br> <br> View visual findings from this job here - https://visionshare.xoi.io/?id=XA-5F2A-91D97573A025407E83C0C40E0425A221
Ty S.
Today we performed a winter time tune up on your Goodman Heat Pump unit, everything is working properly at this time. Thank you for your business. Tallahassee FL <br> <br> <br> View visual findings from this job here - https://visionshare.xoi.io/?id=XA-5F2A-5F3F95D0F3394E88B9C95E716F5FE53A
Phillip R.
Today I performed a winter time tune up on your water source unit. Everything is working properly at this time. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-5F2A-38502756ABAD4A2A98007612DC289C7B
Phillip R.
Today I performed a winter time tune up on your Amana heat pump unit. Everything is working properly at this time. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-5F2A-A6409F7864304740A3EC128774FF5FF5
Phillip R.
Today I performed a winter time maintenance on your Goodman heat pump unit. Everything is working properly at this time. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-5F2A-A1E1C77190374717AE1C82AB55725BF7
Phillip R.
Today I performed a winter time tune up on your Ducane heat pump unit. Everything is working properly at this time. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-5F2A-8B4C5AE49CBC458BAE54F25DC118EB12
Chris D.
Customer called in with a concern that the system was not heating in emergency heat mode. I arrived at the home and spoke with the customer, I began diagnostics on the system and found that the heat strips were engaging but not working. I checked the power and found that there wasn’t any. I then checked the outdoor breaker and found that the breaker had failed. The only solution was to replace the breaker box with a non fusible disconnect box. Installed the new part and the heat strips began to operate properly. Thank you for your business today. Havana,Florida.
Chris D.
Today I preformed a Silver level maintenance on your Heil system. I verified the operation of your system. The system is operating properly at this time in heating mode. Thank you for your business today. Havana,Florida.
Chris D.
Mr. John called in with a concern that their system was freezing up. I arrived at the home and after talking with Mr. John I began diagnostics with a leak search. I found that the evaporator coil was leaking. I then turned the system on and found that the unit was almost empty of refrigerant. I will return tomorrow to preform the repair by installing a new evaporator coil. Returned 12/21/22 made repair to the system installed new coil pressure tested the system with 350 psi of nitrogen system held charge for 30 minutes and then pulled a vacuum down to 500 microns and charged the system to factory specs. The system is now operating properly in heat mode. Thank you for your business today. Havana Florida.
Emonte O.
Installed a new 4 Ton 15 Seer Bosch Inverter Heat Pump. The new system comes with a one year labor and ten year parts warranty. Using Wells Fargo 12 months same as cash financing.
Raymond P.
Today I performed a winter time tune up on your heat pump unit. Everything is working properly at this time. Thank you for your business. Havana FL
Jayshawn R.
Today we performed a winter time tune up on your Carrier and Trane heat pump unit,everything is working properly at this time .Thank you for your business. Tallahassee FL
Tavelle C.
Today we performed a winter time tune up on your trane heat pump unit,everything is working properly at this time .Thank you for your business. Tallahassee FL
Tavelle C.
Diagnostic/unit would not turn back on,after further examination I found that unit had a short at the primary safety switch which caused the unit not to turn on.after replacing it,system turned on and is working properly at this time.Thank you for your business.Tallahassee Fl
Ty S.
Today we performed a winter time tune up on your Goodman Heat Pump unit, everything is working properly at this time. Thank you for your business. Tallahassee FL
Ty S.
Today we performed a winter time tune up on your Lennox Heat Pump unit, everything is working properly at this time. Thank you for your business. Tallahassee FL
Ty S.
Today we performed a winter time tune up on your Lennox Heat Pump unit, everything is working properly at this time. Thank you for your business. Tallahassee FL
Ty S.
Today we performed a winter time tune up on your Goodman Heat Pump unit, everything is working properly at this time. Thank you for your business. Tallahassee FL
Phillip R.
Today I did a winter time tune up on your American Standard heat pumps. Everything is working properly at this time.
Phillip R.
I performed a winter time tune up on a Goodman Heat Pump unit. Bypassed the generac box due to it not allowing the condenser to come on in Havana,Fl
Jayshawn R.
Today we performed a winter time tune up on your Payne heat pump unit,everything is working properly at this time .Thank you for your business. Tallahassee FL
Jayshawn R.
Today we performed a winter time tune up on your York heat pump unit,everything is working properly at this time .Thank you for your business. Tallahassee FL
Jayshawn R.
Today we performed a winter time tune up on your 2 water source heat pump unit,everything is working properly at this time .Thank you for your business. Tallahassee FL
Chris D.
Returned today to complete repair 11/22/22 from original call of no heat. Today I removed old defrost board and installed the new defrost board. I then verified that the system is operating properly. The system is now operating as it should in heat mode. Thank you for your business today. Havana,Florida.
