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Benson’s Reviews In Your Area

Benson’s Heating & Air was started in 1981 with the idea of providing great service in and around the Tallahassee area. With highly trained technicians and incredible customer service, we are happy to offer repairs, installation and maintenance services on air conditioners and heaters as well as indoor air quality products. We offer a number of high quality products including ductless units and Patriot UV lights.

Our company serves the Tallahassee, FL area and beyond. We invite you to read some of our reviews below from clients in your area. 

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Recent Jobs and Reviews

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 15355 customer reviews

Customers say: The overall sentiment expressed across these reviews is overwhelmingly positive, reflecting high levels of customer satisfaction with the service provided. Customers consistently praise the professionalism, courtesy, and knowledge demonstrated by the technicians, with many highlighting their punctuality and efficiency. A recurring theme is the thoroughness of the work performed, with reviewers appreciating detailed explanations of services completed in an understandable manner. The friendly and personable nature of the service representatives stands out as a significant positive, with multiple customers noting the pleasant interactions and compassionate approach, even during challenging circumstances. Customers frequently mention that technicians went above and beyond expectations, left work areas clean and orderly, and completed tasks without disrupting their daily routines. The reliability and consistency of superior service is emphasized, with several reviewers expressing confidence in the company's ability to deliver excellent results every time. The tone is enthusiastic and appreciative, with many customers explicitly stating they would welcome the same technicians for future service calls, indicating strong trust and satisfaction with the quality of work and customer care provided.

Job Locations and Reviews

Aidan D.
Aidan D. Checked in
Arrived this evening for a no cool diagnostic. Condensate pump was continuously trying to pump water out of the house, but it was completely clogged. Vacuumed out condensate pump and flushed with a gallon of water to verify everything was draining properly. System is working properly at this time.
Tallahassee, FL 32312
Joe T.
Joe T. Checked in
Customer said unit would randomly stop cooling and blow hot air. Found filters to be really dirty. Replaced filters and monitored operation of unit and it is working properly at this time. Thank you for your business.
Thomasville, GA 31792
Robert B.
Robert B. Checked in
Today I arrived on site to perform a summer tune-up on your whole home system. **Indoor Unit Service (Garage)** * Checked and replaced the pleated 1" filters (16x16x1, 18x25x1) using customer-provided spares. * Inspected the indoor coil; condition is fair. * Confirmed the blower wheel, secondary drain pan, primary drain pan, and electrical wires are in good condition. **Outdoor Unit Service (Back Yard)** * Inspected the outdoor coil; condition is fair. **Electrical Component Checks** * Tested and confirmed proper operation of the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. **Drainage System Maintenance** * Cleared the condensate drain line. * Cleaned out the primary and secondary drain pans. * Tested the safety switch. * Confirmed the drain line is connected and strapped down. **System Performance & General Checks** * Measured retu
Tallahassee, FL 32309
Phillip R.
Phillip R. Checked in
Performed a summer time tune up on a Daikin Heat Pump View visual findings from this job here - https://visionshare.xoi.io/?id=XA-AAA0-44A6EE79FF034882AD5A183219F2817B
Tallahassee, FL 32309
Jaylen G.
Jaylen G. Checked in
Today I arrived on site to perform a summer tune-up on your GOODMAN system. Indoor Unit Service Located the Air Handler in the attic, servicing the whole home. Washed and checked the washable 20x25x5 filter. Noted the indoor coil is in fair condition. Inspected the blower wheel, secondary drain pan, primary drain pan, and ductwork; all are in good condition. Outdoor Unit Service Located the Heat Pump in the backyard. Noted the outdoor coil is in fair condition. Electrical Component Checks Tested the blower motor, compressor, compressor run capacitor, and electrical wiring; all are working properly within manufacturer specifications. Confirmed electrical wires are secured. System Operations & Maintenance Cleared the condensate drain line and tested the safety switch. Confirmed the drain line is strapped and secured. Checked the UV light; it is on and shining. Measured return air temperature at 78.0°F and supply air temperature at 56.0°F. Dusted the thermostat, checked its batteries, an
Tallahassee, FL 32309
Aj S.
Aj S. Checked in
Today I arrived on site to perform a summer maintenance on your HVAC equipment. ### Indoor Unit Service * **Air Handler (Attic):** Found the overall condition fair. * **Filtration:** Replaced the synthetic filter (size 213). * **Indoor Coil:** Noted the indoor coil condition as fair. * **Blower Wheel, Secondary Drain Pan, Ductwork, Primary Drain Pan:** Inspected these components and found them in poor condition. ### Outdoor Unit Service * **Heat Pump (Side of House):** Found the outdoor coil fair and cleaned it. ### Electrical Component Checks * **Tested and Working:** Blower Motor, Compressor Run Capacitor, Fan Run Capacitor, Contactor, Electrical Wiring. * **Inspected and Good Condition:** Electrical Wires Secured. ### System Performance & Maintenance * **Temperatures:** Measured return air at 74.0°F and supply air at 54.2°F. * **Condensate Drain System:** Cleared the drain line, cleaned the primary and secondary pans, and tested the safety switch. Confirmed the
Tallahassee, FL 32309
Lee G.
Lee G. Checked in
Today I arrived on site to perform a summer tune-up on your system. **Indoor Unit Service** * Located the furnace in the closet. * Confirmed the overall equipment condition is good. * Replaced the 16x25x1 pleated 1" filter with a customer-provided spare. * Checked the indoor coil; it is in good condition. * Inspected the blower wheel, burners, exhaust flue, heat exchanger, primary drain pan, and secured electrical wires; all are in good condition and working properly. * Tested the blower motor, blower run capacitor, contactor, and electrical wiring; all are working within manufacturer specifications. * Dusted the return grills and thermostat. **Outdoor Unit Service** * Located the straight cool unit on the side of the house. * Cleaned the outdoor coil; it is now in good condition. * Tested the compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working within manufacturer specifications. **System Operations & Mainten
Tallahassee, FL 32301
Ian B.
Ian B. Checked in
Today I arrived on site to perform a summer maintenance on your HVAC equipment. Indoor Unit Service (AIRHANDLER) Located the AIRHANDLER in the closet. Washed the 20x25x5 washable filter. Confirmed the indoor coil is clean and in good condition. Cleared the condensate drain line, tested the safety switch, and cleaned out the primary drain pan. Inspected the blower wheel, secondary drain pan, primary drain pan, secured electrical wires, and ductwork; all are in good condition. Tested the blower motor and blower run capacitor; both are working properly. Return air temperature was 74.0°F, and supply air temperature was 55.0°F. Outdoor Unit Service (CONDENSER) Located the CONDENSER (heat pump) on the side of the house. Confirmed the outdoor coil is clean and in good condition. Tested the condenser fan motor, compressor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring; all are working properly. System Checks Dusted the thermostat,
Quincy, FL 32351
Review
Bensons always delivers. jeremy wasgreat
REID - Tallahassee, FL 32303
Aidan D.
Aidan D. Checked in
Today I performed a summertime tuneup on your air conditioning system in Tallahassee FL. Dual run capacitor was out of factory range, will be sending estimate. 10yr part 1yr labor.
Tallahassee, FL 32312
Matthew E.
Matthew E. Checked in
Today I arrived on site to perform a summer maintenance on your HVAC equipment. Indoor Unit Service Inspected the air handler in the garage; its overall condition is fair. Washed the 20x20 pleated 2-6" washable filter. Checked the indoor coil; its condition is fair. Inspected the blower wheel, primary drain pan, electrical wires, and ductwork; all are in good condition. Outdoor Unit Service Inspected the heat pump on the side of the house; its overall condition is fair. Checked the outdoor coil; its condition is fair. Electrical Component Checks Tested and confirmed proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. System Performance & Maintenance Measured return air temperature at 74.0°F and supply air temperature at 57.0°F. Cleared the condensate drain line, cleaned the primary pan, and tested the safety switch. Confirmed the drain line is strapped and secured. Checked the UV light
Tallahassee, FL 32303
Review
Service was efficient, however, technician left a trail of water on my wood floors. Not sure where that came from
LARSON - Tallahassee, FL 32303
Review
I’m always consistently pleased with Sebastian’s work.
CRAWFORD - Tallahassee, FL 32301
Review
Tiara fixed my ac problem & did a super quick job
TYLER,barbara - Tallahassee, FL 32308
Review
Robert was courteous and worked quickly.
JACOBY - Tallahassee, FL 32308
Review
Great service!
MCCLELLAN - Tallahassee, FL 32309
Review
He was a great technician, very knowledgeable and professional
Hadley - Tallahassee, FL 32304
Review
Great service and quick
ZIMMERMAN - Tallahassee, FL 32301
Review
Great experience again. Diagnosed the issue right away and took care of it quicker than we could have hoped.
NELSON - Tallahassee, FL 32309
Review
Very good.On time. Pleasant& knowledgeable.
BUSHEE - Tallahassee, FL 32309
Review
Mary Louise Ellis - Tallahassee, FL 32308
Review
AJ was prompt, polite and professional.
Laurel Rauschenberg - Tallahassee, FL 32311
Response from Benson's Heating and Air Conditioning:

Thank you for your feedback. Our team is very thankful.

Review
My service tech Josh was amazing. He was very nice, obviously knowledgeable and explained everything he was looking for and then completed the workall the while being very courteous and smiling. I highly recommend Bensons and Josh!
Frannie Cox - Tallahassee, FL 32301
Response from Benson's Heating and Air Conditioning:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Review
Raymond showed up very early in the appointment window rather than having us wait around all day. He was polite, professional, fast, and effective. The whole repair job cost much less than expected as well. An all around excellent experience.
Chris Osmar - Tallahassee, FL 32308
Response from Benson's Heating and Air Conditioning:

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Review
Greatly appreciate Bensons being here first thing on a Saturday morning to get our AC fixed - great professional staff and very open to explaining what the problem was and how it was repaired.
Kevin Coyne - Tallahassee, FL 32301
Response from Benson's Heating and Air Conditioning:

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services.

Review
Hunter was the service technician that serviced our unit. The damper was not opening and closing properly causing incorrect air flow. Hunter was able to correctly identify the problem and correct the problem. He was thorough and gave us a detailed explanation of what needed to be done.
Joseph Briggs - Tallahassee, FL 32312
Response from Benson's Heating and Air Conditioning:

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Review
Casey was such a polite and knowledgeable representative of Bensons HVAC. He worked quickly to get my AC working again and provided reassurance that all of the ice would melt. I am very appreciative of his professionalism! Thank you!!! TSBingham
Tamara Bingham - Tallahassee, FL 32312
Response from Benson's Heating and Air Conditioning:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Review
Great service...highly recommend Bensons
Rita Hoffman - Tallahassee, FL 32308
Response from Benson's Heating and Air Conditioning:

Thank you for your feedback. Our team is very thankful.

Review
As a new customer with Benson's Heating and Air Conditioning, I was very please with the service. I would recommend Benson's to anyone needing AC service. Garrett was great! Very professional! Experienced technician!
Laura Detsch - Tallahassee, FL 32308
Response from Benson's Heating and Air Conditioning:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Review
Great Job! Very thorough and finished servicing in less than one hour, even with training a new technician.
Sam Lamb - Tallahassee, FL 32309
Response from Benson's Heating and Air Conditioning:

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Review
The technicians shared information about what they had done for my HVAC system. They were polite and friendly.
Richard Iverson - Tallahassee, FL 32303
Response from Benson's Heating and Air Conditioning:

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services.

Review
Lee - Great, friendly service!
Madelon Horwich - Tallahassee, FL 32301
Response from Benson's Heating and Air Conditioning:

Thank you for taking the time to leave such a positive review! We're glad to hear you had a great experience with us.

Review
Gary Nicholson - Carrabelle, FL 32322
Response from Benson's Heating and Air Conditioning:

Thank you for your feedback. Our team is very thankful.

Review
He was great! Very professional, clear communication, fixed the problem quickly.
Emma Stein - Tallahassee, FL 32303
Response from Benson's Heating and Air Conditioning:

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Review
gordon bedwell - Tallahassee, FL 32308
Response from Benson's Heating and Air Conditioning:

We are so glad to hear that you had a good experience.

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