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Benson’s Reviews In Your Area

Benson’s Heating & Air was started in 1981 with the idea of providing great service in and around the Tallahassee area. With highly trained technicians and incredible customer service, we are happy to offer repairs, installation and maintenance services on air conditioners and heaters as well as indoor air quality products. We offer a number of high quality products including ductless units and Patriot UV lights.

Our company serves the Tallahassee, FL area and beyond. We invite you to read some of our reviews below from clients in your area. 

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Recent Jobs and Reviews

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 15292 customer reviews

Customers say: The overall sentiment expressed across these reviews is overwhelmingly positive, reflecting high levels of customer satisfaction with the service provided. Customers consistently praise the professionalism, courtesy, and knowledge demonstrated by the technicians, with many highlighting their punctuality and efficiency. A recurring theme is the thoroughness of the work performed, with reviewers appreciating detailed explanations of services completed in an understandable manner. The friendly and personable nature of the service representatives stands out as a significant positive, with multiple customers noting the pleasant interactions and compassionate approach, even during challenging circumstances. Customers frequently mention that technicians went above and beyond expectations, left work areas clean and orderly, and completed tasks without disrupting their daily routines. The reliability and consistency of superior service is emphasized, with several reviewers expressing confidence in the company's ability to deliver excellent results every time. The tone is enthusiastic and appreciative, with many customers explicitly stating they would welcome the same technicians for future service calls, indicating strong trust and satisfaction with the quality of work and customer care provided.

Job Locations and Reviews

Robert B.
Robert B. Checked in
Today I arrived on site to perform a summer tune-up on your system. **Indoor Unit Service** * Located the indoor unit in the attic. * Serviced the master bedroom, east side, and west side areas. * Replaced the 1" pleated filter with a customer-provided spare. * Checked the indoor coil; it is in fair condition. **Outdoor Unit Service** * Located the outdoor unit on the side of the house. * Cleaned the outdoor coil. **Electrical Component Checks** * Tested and inspected the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring; all are working within manufacturer specifications. **System Component Inspections** * Inspected the blower wheel, secondary drain pan, primary drain pan, and ductwork; all are in good condition. * Ensured electrical wires are secured. **Drainage System Maintenance** * Cleared the drain line. * Cleaned out the primary
Tallahassee, FL 32301
Julian M.
Julian M. Checked in
Today I arrived on site to perform summer maintenance on your HVAC equipment. **Indoor Unit Service (AIR HANDLER)** * Replaced the 20x20x4 pleated 2-6" filter. * The indoor coil is in fair condition. * Cleared the condensate drain line. * Cleaned out the primary and secondary drain pans. * Tested the safety switch. * Confirmed the drain line is strapped and secured. * Dusted the return grills and thermostat. * Checked thermostat batteries. * Tested thermostat operations. **Outdoor Unit Service (HEAT PUMP)** * The outdoor coil is in fair condition. **Component Inspections and Tests** * **Electrical Components (Working Properly):** Blower Motor, Condenser Fan Motor, Compressor, Blower Run Capacitor, Compressor Run Capacitor, Fan Run Capacitor, Contactor, Defrost Control Board, Electrical Wiring. * **System Components (Good Condition):** Blower Wheel, Secondary Drain Pan, Primary Drain Pan, Electrical Wires Secured, Ductwork. **Operational Status** * Retu
Tallahassee, FL 32309
Review
Tiara is so professional and friendly! She serviced both our units quickly! We request her for future service!
Sue - Tallahassee, FL 32309
Tiara B.
Tiara B. Checked in
Today I arrived on site to perform a summer maintenance on your HVAC equipment. **Indoor Unit Service** * Located the air handler in the crawl space, servicing the downstairs area. * Inspected the indoor unit, noting its good overall condition. * Checked the pleated 1" filter, size 20x20x1. * Confirmed the indoor coil is in good condition. * Inspected the blower wheel, secondary drain pan, primary drain pan, and ductwork; all are in good condition. **Outdoor Unit Service** * Located the heat pump on the side of the house. * Confirmed the outdoor coil is in good condition. **Electrical & System Checks** * Tested and inspected electrical wiring; it is working properly within manufacturer specifications. * Ensured electrical wires are secured. * Measured return air temperature at 78.0°F and supply air temperature at 58.0°F. * Cleared the condensate drain line and tested the safety switch. * Confirmed the drain line is connected and strapped down. * Restored po
Tallahassee, FL 32309
Raymond P.
Raymond P. Checked in
Diagnostic/ System not cooling since a lightning storm. I found that the system itself had the correct high and low voltage at the air handler and the thermostat was blank. I checked voltage at thermostat and found the correct 24 volts. The thermostat had failed. I replaced the thermostat and tested operations. The system is cooling properly at this time.
Monticello, FL 32344
Lee G.
Lee G. Checked in
Today I arrived on site to perform a summer tune-up on your whole home system. ### Indoor Unit Service * Located the furnace in the attic of the garage. * Replaced the 20x25x4 pleated 2-6" filter using a customer-provided spare. * Confirmed the indoor coil is clean and in good condition. * Inspected the blower wheel, burners, exhaust flue, heat exchanger, primary drain pan, secondary drain pan, electrical wires, and ductwork; all are in good condition. ### Outdoor Unit Service * Located the straight cool outdoor unit on the side of the house. * Cleaned the outdoor coil; it is now in good condition. ### Electrical Component Checks * Tested the blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working properly within manufacturer specifications. ### System Operations & Maintenance * Cleared the condensate drain line, cleaned the primary and secondary drain pans, and tested the safety
Tallahassee, FL 32312
Jaylen G.
Jaylen G. Checked in
Today I arrived on site to perform maintenance on your HVAC system. Indoor Unit Service Located the air handler in the crawl space. Confirmed the unit services the whole home. Replaced the pleated 2-6" filter with a customer-provided spare. Checked the filter, size 20x20. Inspected the indoor coil; condition is fair. Outdoor Unit Service Located the heat pump on the side of the house. Inspected the outdoor coil; condition is fair. Electrical Component Checks Tested and confirmed proper operation of the blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. System Component Inspections Inspected the blower wheel, secondary drain pan, primary drain pan, secured electrical wires, and ductwork; all are in good condition. Performance Check Measured return air temperature at 72.0 degrees Fahrenheit. Measured supply air temperature at 52.0 degrees Fahrenheit. The overall equipment condition is fair. Today I arrived o
Tallahassee, FL 32308
Joe T.
Joe T. Checked in
Replaced condensate pump for the mini split head in a bedroom. Verified operation of pump and head. Everything is working properly at this time. Thank you for your business.
Tallahassee, FL 32312
Jaylen G.
Jaylen G. Checked in
Today I arrived on site to perform a summer tune-up on your AMANA and GOODMAN system. Indoor Unit Service (AMANA Air Handler) Located the AMANA Air Handler in the attic. Washed the 16x20x5 pleated 2-6" washable filter. Checked the condition of the indoor coil; it is fair. Inspected the blower wheel, primary drain pan, electrical wires, and ductwork; all are in good condition. Tested the blower motor, blower run capacitor, and electrical wiring; all are working properly. Cleared the condensate drain line and tested the safety switch. Outdoor Unit Service (GOODMAN Heat Pump) Located the GOODMAN Heat Pump in the backyard. Checked the condition of the outdoor coil; it is fair. Tested the compressor, compressor run capacitor, fan run capacitor, and contactor; all are working properly. System Operations & Checks Measured return air temperature at 78.0°F and supply air temperature at 58.0°F. Checked the UV light; it is on and shining. Dusted the thermostat and return grills. Checked thermost
Tallahassee, FL 32301
Julian M.
Julian M. Checked in
Today I arrived on site to perform a summer maintenance on your HVAC equipment. **Indoor Unit Service (AIR HANDLER, FURNACE CON.)** * Located the Air Handler in the closet and the Furnace in the attic. * Replaced the 20x20x4 and 18x20x1 pleated filters with spares provided by you. * Inspected the indoor coil; condition is fair. * Tested the blower motor, blower run capacitor, and furnace control board. All are working within manufacturer specifications. * Inspected the blower wheel, burners, exhaust flue, heat exchanger, secondary drain pan, primary drain pan, and ductwork; all are in good condition. * Tested for carbon monoxide: 0.00 PPM. * Measured return air temperature at 72.0°F and supply air temperature at 56.0°F. **Outdoor Unit Service (AIR HAND CON.)** * Located the straight cool heat pump on the side of the house. * Inspected the outdoor coil; condition is fair. * Tested the condenser fan motor, compressor, compressor run capacitor, fan run capacitor, con
Tallahassee, FL 32309
Shemai’ah G.
Shemai’ah G. Checked in
Today I arrived on site to perform a summer maintenance on your HVAC equipment. **Indoor Unit Service** * Replaced the accordion filter (size 401). * Confirmed the air handler's indoor coil is clean and in fair condition. * Cleared the condensate drain line and cleaned the primary drain pan. * Confirmed the drain line is strapped and secured. * Inspected the blower wheel, primary drain pan, secured electrical wires, and ductwork; all are in good condition. **Outdoor Unit Service** * Confirmed the heat pump's outdoor coil is clean and in fair condition. **Electrical Component Checks** * Tested the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. All are working properly within manufacturer specifications. **System Performance & General Checks** * Measured return air temperature at 78.0°F and supply air temperature at 61.0°F. * Dusted the re
Tallahassee, FL 32303
Review
Josh was on time, knowledgeable, and very pleasant.
Midtown - Tallahassee, FL 32303
Review
My mom and I loved having Tiara as our ac technician today. She was very kind, professional, and knowledgeable, and we would love to have her for every service visit!
MASELLI - Tallahassee, FL 32303
Review
Nice young man provided our service. Very professional.
TOPP - Tallahassee, FL 32312
Review
Jalen did a marvelous job. It rained about the whole time and he stuck stuck with it would like to have them back. He’s a good man 🥰
BETTINGER - Tallahassee, FL 32303
Review
The technician was polite and courteous. She was extremely conscientious with her duties and made my opinion of the appointment a great one. 🙂
FRAZIER - Tallahassee, FL 32317
Review
Fast Response!
KILLEARN - Tallahassee, FL 32312
Review
Very nice young man. Rare to find a young person who shakes your hand and looks you in the eye! Very efficient as well.
PADGETT - Tallahassee, FL 32301
Review
Very knowledgeable and considerate. Good service.
GLENDENNING - Tallahassee, FL 32309
Review
Fixed my AC in under an hour and was able to help me out! Hunter was very respectful and helpful!
Lily HARTMANN - Tallahassee, FL 32317
Review
Mary Louise Ellis - Tallahassee, FL 32308
Review
AJ was prompt, polite and professional.
Laurel Rauschenberg - Tallahassee, FL 32311
Response from Benson's Heating and Air Conditioning:

Thank you for your feedback. Our team is very thankful.

Review
My service tech Josh was amazing. He was very nice, obviously knowledgeable and explained everything he was looking for and then completed the workall the while being very courteous and smiling. I highly recommend Bensons and Josh!
Frannie Cox - Tallahassee, FL 32301
Response from Benson's Heating and Air Conditioning:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Review
Raymond showed up very early in the appointment window rather than having us wait around all day. He was polite, professional, fast, and effective. The whole repair job cost much less than expected as well. An all around excellent experience.
Chris Osmar - Tallahassee, FL 32308
Response from Benson's Heating and Air Conditioning:

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Review
Greatly appreciate Bensons being here first thing on a Saturday morning to get our AC fixed - great professional staff and very open to explaining what the problem was and how it was repaired.
Kevin Coyne - Tallahassee, FL 32301
Response from Benson's Heating and Air Conditioning:

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services.

Review
Hunter was the service technician that serviced our unit. The damper was not opening and closing properly causing incorrect air flow. Hunter was able to correctly identify the problem and correct the problem. He was thorough and gave us a detailed explanation of what needed to be done.
Joseph Briggs - Tallahassee, FL 32312
Response from Benson's Heating and Air Conditioning:

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Review
Casey was such a polite and knowledgeable representative of Bensons HVAC. He worked quickly to get my AC working again and provided reassurance that all of the ice would melt. I am very appreciative of his professionalism! Thank you!!! TSBingham
Tamara Bingham - Tallahassee, FL 32312
Response from Benson's Heating and Air Conditioning:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Review
Great service...highly recommend Bensons
Rita Hoffman - Tallahassee, FL 32308
Response from Benson's Heating and Air Conditioning:

Thank you for your feedback. Our team is very thankful.

Review
As a new customer with Benson's Heating and Air Conditioning, I was very please with the service. I would recommend Benson's to anyone needing AC service. Garrett was great! Very professional! Experienced technician!
Laura Detsch - Tallahassee, FL 32308
Response from Benson's Heating and Air Conditioning:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Review
Great Job! Very thorough and finished servicing in less than one hour, even with training a new technician.
Sam Lamb - Tallahassee, FL 32309
Response from Benson's Heating and Air Conditioning:

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Review
The technicians shared information about what they had done for my HVAC system. They were polite and friendly.
Richard Iverson - Tallahassee, FL 32303
Response from Benson's Heating and Air Conditioning:

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services.

Review
Lee - Great, friendly service!
Madelon Horwich - Tallahassee, FL 32301
Response from Benson's Heating and Air Conditioning:

Thank you for taking the time to leave such a positive review! We're glad to hear you had a great experience with us.

Review
Gary Nicholson - Carrabelle, FL 32322
Response from Benson's Heating and Air Conditioning:

Thank you for your feedback. Our team is very thankful.

Review
He was great! Very professional, clear communication, fixed the problem quickly.
Emma Stein - Tallahassee, FL 32303
Response from Benson's Heating and Air Conditioning:

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Review
gordon bedwell - Tallahassee, FL 32308
Response from Benson's Heating and Air Conditioning:

We are so glad to hear that you had a good experience.

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