Benson’s Reviews In Your Area
Benson’s Heating & Air was started in 1981 with the idea of providing great service in and around the Tallahassee area. With highly trained technicians and incredible customer service, we are happy to offer repairs, installation and maintenance services on air conditioners and heaters as well as indoor air quality products. We offer a number of high quality products including ductless units and Patriot UV lights.
Our company serves the Tallahassee, FL area and beyond. We invite you to read some of our reviews below from clients in your area.
Recent Jobs and Reviews
Recent Jobs and Reviews
Customers say: The overall sentiment expressed across these reviews is overwhelmingly positive, reflecting high levels of customer satisfaction with the service provided. Customers consistently praise the professionalism, courtesy, and knowledge demonstrated by the technicians, with many highlighting their punctuality and efficiency. A recurring theme is the thoroughness of the work performed, with reviewers appreciating detailed explanations of services completed in an understandable manner. The friendly and personable nature of the service representatives stands out as a significant positive, with multiple customers noting the pleasant interactions and compassionate approach, even during challenging circumstances. Customers frequently mention that technicians went above and beyond expectations, left work areas clean and orderly, and completed tasks without disrupting their daily routines. The reliability and consistency of superior service is emphasized, with several reviewers expressing confidence in the company's ability to deliver excellent results every time. The tone is enthusiastic and appreciative, with many customers explicitly stating they would welcome the same technicians for future service calls, indicating strong trust and satisfaction with the quality of work and customer care provided.
Our Local Reviews by City
- Alligator Point, FL (42)
- Altamonte Springs, FL (1)
- Attapulgus, GA (4)
- Bainbridge, GA (14)
- Boston, GA (6)
- Bristol, FL (9)
- Cairo, FL (1)
- Cairo, GA (14)
- Carrabelle, FL (27)
- Chattahoochee, FL (14)
- Climax, GA (5)
- Crawfordville, FL (234)
- Eastpoint, FL (7)
- Greenville, FL (18)
- Havana, FL (405)
- Lamont, FL (15)
- Lanark Village, FL (1)
- Madison, FL (16)
- Meigs, GA (2)
- Metcalf, GA (1)
- Midway, FL (41)
- Monticello, FL (318)
- Mount Pleasant, TN (1)
- Ochlockonee Bay, FL (3)
- Panacea, FL (72)
- Panama City Beach, FL (1)
- Quincy, FL (251)
- Quincy Historic District, FL (5)
- Saint George Island, FL (6)
- Saint Marks, FL (1)
- Saint Teresa, FL (16)
- Seffner, FL (1)
- Sopchoppy, FL (14)
- Tallahassee, FL (13663)
- Thomasville, GA (27)
- Virgie, KY (1)
- Whigham, GA (2)
Job Locations and Reviews
Today I arrived on site to perform a summer maintenance on your HVAC equipment. Indoor Unit Service (Air Handler) Located the Air Handler in the attic, servicing the downstairs area. Checked the 16x30x1 pleated 1" filter; it is in good condition. Inspected the indoor coil; it is clean and in good condition. Cleared the condensate drain line and tested the safety switch. Confirmed the drain line is connected and strapped down. Outdoor Unit Service (Heat Pump) Located the Heat Pump on the side of the house. Inspected the outdoor coil; it is clean and in good condition. Component Inspections & Tests Electrical Components (Working Properly): Tested the Blower Motor, Condenser Fan Motor, Compressor, Blower Run Capacitor, Compressor Run Capacitor, Fan Run Capacitor, Compressor Start Capacitor, Contactor, and Electrical Wiring. All are within manufacturer specifications. System Components (Good Condition): Inspected the Blower Wheel, Secondary Drain Pan, Primary Drain Pan, secured Electric
07/06/2026- I arrived on site to find the customer complaint to be that unit #4(bosch unit) was not running. When I arrived I found the unit functioning properly and cooling without issue with a 20 degree temperature split. I preformed a system daignosic and was unable to find or replicate any issues. Due to the fact that this unit is functioning properly at the time of inspection, I informed the customer to contact us if the unit has any issues again. There were no issues at the time I was on location, however this could be a potential intermittent issue with the voltage or a control board. The unit is currently functioning properly and has satisfied the area of the house it services.
Today I arrived on site to perform routine maintenance on your whole home system. **Indoor Unit Service** * Checked the indoor unit, located in the closet; overall condition is fair. * Inspected the indoor coil; condition is fair. * Confirmed pleated 1" filter size as 15x24x1. Customer has spare filters and will replace them. * Tested the blower motor and blower run capacitor; both are working properly. * Inspected the blower wheel, primary drain pan, and secondary drain pan; all are in good condition. **Outdoor Unit Service** * Inspected the outdoor unit, located on the side of the house; overall condition is fair. * Checked the outdoor coil; condition is fair. * Tested the condenser fan motor, compressor, compressor run capacitor, fan run capacitor, compressor start capacitor, and contactor; all are working properly. **System Diagnostics & Maintenance** * Tested electrical wiring; it is working properly and secured. * Cleared the condensate drain line. * Clea
Today I arrived on site to perform a summer maintenance on your HVAC equipment. **Indoor Unit Service (AIR HANDLER)** * Located the AIR HANDLER in the attic, specifically in the garage. * Replaced the 19x20 Respicare filter using a customer-provided spare. * Inspected the indoor coil; condition is fair. * Cleaned out the primary and secondary drain pans. * Cleared the drain line and tested the safety switch. * Confirmed the drain line is connected and strapped down. **Outdoor Unit Service (CON)** * Located the CON (Heat Pump) in the backyard. * Inspected the outdoor coil; condition is fair. **System Diagnostics & Maintenance** * Tested and confirmed proper operation of the Blower Motor, Condenser Fan Motor, Compressor, Blower Run Capacitor, Compressor Run Capacitor, Fan Run Capacitor, Contactor, Defrost Control Board, and Electrical Wiring. * Inspected and confirmed good condition of the Blower Wheel, Secondary Drain Pan, Primary Drain Pan, secured Electrical
Today I arrived on site and performed a summer maintenance on your HVAC equipment. **Indoor Unit Service** * Inspected the air handler in the garage; overall condition is fair. * Checked the indoor coil; it is clean and in fair condition. * Verified the primary drain pan is in good condition. * Confirmed electrical wires are secured. * Noted the customer has spare 20x25x1 pleated 1" filters and will replace them. * Measured return air temperature at 74.0°F and supply air temperature at 55.0°F. **Outdoor Unit Service** * Inspected the heat pump on the side of the house; overall condition is fair. * Checked the outdoor coil; it is in fair condition. **Electrical Component Checks** * Tested and confirmed proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. All are within manufacturer specifications. **Drainage System Service** * Cleared the condensate drain line. * Cl
Today I arrived on site to perform a summer tune-up on your GOODMAN system. System Overview Indoor Unit:Located in the attic, garage, an Air Handler. Services the whole home. Overall condition is fair. Indoor coil condition is fair. Outdoor Unit:Located on the side of the house, a Heat Pump. Outdoor coil condition is fair. Maintenance Performed Filtration:Checked the Respicare, Pleated 1" filter (size 19x20). Customer does not have spare filters; additional filters will be provided for a charge. Electrical Components:Tested and inspected the Blower Motor, Compressor, Blower Run Capacitor, Compressor Run Capacitor, Fan Run Capacitor, Contactor, and Electrical Wiring. All are working properly within manufacturer specifications. System Components:Inspected the Blower Wheel, Primary Drain Pan, Electrical Wires Secured, Ductwork, and Secondary Drain Pan. All are in good condition. Condensate Drain System:Cleared the drain line. Tested the safety switch. Confirmed the drain line is connecte
Today I arrived on site and performed a summer maintenance on your HVAC equipment. **Indoor Unit Service** * Located the air handler in the garage, servicing the downstairs area. * Checked the pleated 1" filter, size 14x20x1. * Inspected the primary drain pan, electrical wires, ductwork, and blower wheel; all are in good condition. * Cleared the condensate drain line and tested the safety switch. * Confirmed the drain line is strapped and secured. * Recorded return air temperature at 78.0°F and supply air temperature at 45.0°F. **Outdoor Unit Service** * Located the heat pump on the side of the building. * Noted the outdoor coil is in fair condition. **Electrical System Check** * Tested the condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring; all are working within manufacturer specifications. **Overall Status** * The overall equipment condition is good.
Performed a summertime tuneup on your air-conditioning system in Tallahassee FL. Everything is working properly at this time.
Today I arrived on site to perform a summer tune-up on your system. **Indoor Unit Service** * Located the indoor unit in the attic. * Replaced the 12x24x1 pleated 1" filter with a spare provided by the customer. * Noted the indoor coil is in fair condition. * Inspected the blower wheel, secondary drain pan, primary drain pan, and secured electrical wires; all are in good condition. **Outdoor Unit Service** * Located the outdoor unit in the back yard. * Noted the outdoor coil is in fair condition. **Electrical Component Checks** * Tested the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. All are working properly within manufacturer specifications. **Drainage System Maintenance** * Cleared the condensate drain line. * Cleaned out the primary and secondary drain pans. * Tested the safety switch. * Confirmed the drain line is strapped an
Today I arrived on site to perform a summer maintenance on your HVAC equipment. **Indoor Unit Service (Air Handler)** * Located the air handler in the attic. * Replaced the pleated 1" filters with customer-provided spares. * Confirmed filter sizes: three 12x12x1 and one 20x20x1. * Inspected the indoor coil; condition is fair. * Checked the blower wheel, secondary drain pan, primary drain pan, and ductwork; all are in good condition. * Ensured electrical wires are secured. **Outdoor Unit Service (Heat Pump)** * Located the heat pump on the side of the house. * Inspected the outdoor coil; condition is fair. **Electrical Component Checks** * Tested blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, defrost control board, contactor, and electrical wiring. All are working within manufacturer specifications. **System Performance & Maintenance** * Measured return air temperature at 78.0°F and supply air tem
Jaylen was professional, courteous and efficient. Great communication as well
This is a repeat visit from Ms Burton. She is very friendly and thorough with pre and post visits explanations of her job , which makes her a great asset to your company. Appears well informed and aware of her job. Please assign her for my next visit and my property 32 Carpenters Road, Quincy, Florida. Ms. Burton is a keeper for your company.
Very professional service. It’s what I have come to expect from Benson’s for many years.
Explained in details all that he found and fixed.
Tiara did a great job. She went beyond what is usually done. Did a through cleaning in addition to the usual testing. Appreciated the time she spent on a dreadfully hot day.
Aidan got here very fast, considering the holiday pressure. He expertly discovered a pressure leak, and a replacement part will be needed, and will be ordered. The problem is that it is July 3rd, and so we have the holiday and the weekend. Fortunately, I have three small window units I keep in storage for emergencies like this, and now all three are cooling down the house. I am 83 years old and it was a job getting them installed in the required window areas. Your young man assisted me with one of them and after he left my wife helped with the others. While an immediate fix was not possible, your man delivered a feeling of confidence and expertise that was worthwhile. I am sure that when the part arrives, he will install it to perfection.
Great guy! Great job
A+ Cheerful, knowledgeable, follows up. Benson's should be happy to have Tiara.
Great
Lee was extremely professional and thorough with service of our hvac system.
My service tech Josh was amazing. He was very nice, obviously knowledgeable and explained everything he was looking for and then completed the workall the while being very courteous and smiling. I highly recommend Bensons and Josh!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Raymond showed up very early in the appointment window rather than having us wait around all day. He was polite, professional, fast, and effective. The whole repair job cost much less than expected as well. An all around excellent experience.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Greatly appreciate Bensons being here first thing on a Saturday morning to get our AC fixed - great professional staff and very open to explaining what the problem was and how it was repaired.
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services.
Hunter was the service technician that serviced our unit. The damper was not opening and closing properly causing incorrect air flow. Hunter was able to correctly identify the problem and correct the problem. He was thorough and gave us a detailed explanation of what needed to be done.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Casey was such a polite and knowledgeable representative of Bensons HVAC. He worked quickly to get my AC working again and provided reassurance that all of the ice would melt. I am very appreciative of his professionalism! Thank you!!! TSBingham
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
As a new customer with Benson's Heating and Air Conditioning, I was very please with the service. I would recommend Benson's to anyone needing AC service. Garrett was great! Very professional! Experienced technician!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Great Job! Very thorough and finished servicing in less than one hour, even with training a new technician.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
The technicians shared information about what they had done for my HVAC system. They were polite and friendly.
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services.
