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Benson’s Reviews In Your Area

Benson’s Heating & Air was started in 1981 with the idea of providing great service in and around the Tallahassee area. With highly trained technicians and incredible customer service, we are happy to offer repairs, installation and maintenance services on air conditioners and heaters as well as indoor air quality products. We offer a number of high quality products including ductless units and Patriot UV lights.

Our company serves the Tallahassee, FL area and beyond. We invite you to read some of our reviews below from clients in your area. 

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Recent Jobs and Reviews

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 15497 customer reviews

Customers say: The overall sentiment expressed across these reviews is overwhelmingly positive, reflecting high levels of customer satisfaction with the service provided. Customers consistently praise the professionalism, courtesy, and knowledge demonstrated by the technicians, with many highlighting their punctuality and efficiency. A recurring theme is the thoroughness of the work performed, with reviewers appreciating detailed explanations of services completed in an understandable manner. The friendly and personable nature of the service representatives stands out as a significant positive, with multiple customers noting the pleasant interactions and compassionate approach, even during challenging circumstances. Customers frequently mention that technicians went above and beyond expectations, left work areas clean and orderly, and completed tasks without disrupting their daily routines. The reliability and consistency of superior service is emphasized, with several reviewers expressing confidence in the company's ability to deliver excellent results every time. The tone is enthusiastic and appreciative, with many customers explicitly stating they would welcome the same technicians for future service calls, indicating strong trust and satisfaction with the quality of work and customer care provided.

At a glance

Benson's Heating and Air Conditioning has completed 10 jobs in September 2026.

The 25 customer reviews shown here average 5.0 out of 5.

The most recent job was on September 25, 2026.

Recent work covers Tallahassee, FL, Carrabelle, FL, Monticello, FL, Quincy, FL and Thomasville, GA.

Job Locations and Reviews

Junior R.
Junior R. Checked in
Today I arrived on site and performed a tune-up on your HVAC system. Indoor Unit Service Located the AIR HANDLER in the attic. Washed the washable filter and replaced the pleated 1" filters with customer-provided spares (sizes 20x25x1 & 12x12x1). Inspected the indoor coil; it is fair and clean. Inspected the blower wheel, primary drain pan, secondary drain pan, and electrical wires; all are in good condition and secured. Outdoor Unit Service Located the Heat Pump on the side of the house. Inspected the outdoor coil; it is good and clean. Electrical System Check Tested the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring; all are working properly within manufacturer specifications. Checked the UV light; it is on and shining. Drainage System Maintenance Cleared the condensate drain line. Cleaned out the primary drain pan. Tested the safety switch. Ensured the drain line is connecte
Quincy, FL 32351
Bryce D.
Bryce D. Checked in
Today I arrived on site and performed a tune-up on your HVAC system. **Indoor Unit Service** * Inspected the air handler in the garage closet; overall condition is fair. * Replaced the accordion filter (size 213). * Confirmed the indoor coil is clean and in fair condition. * Inspected the blower wheel and primary drain pan; both are in good condition. * Cleared the condensate drain line, cleaned the primary pan, and tested the safety switch. * Ensured the drain line is connected and strapped down. * Measured return air temperature at 66.0°F and supply air temperature at 49.0°F. **Outdoor Unit Service** * Inspected the heat pump on the side of the house; overall condition is fair. * Confirmed the outdoor coil is clean and in fair condition. **Electrical System Check** * Tested the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. All are working properly within manufacturer specifications.
Tallahassee, FL 32309
Jaylen G.
Jaylen G. Checked in
Today I arrived on site to perform a tune-up on your HVAC system. System Overview GOODMAN Equipment Condition: Fair. Indoor Unit: Air Handler located in the attic, servicing the whole home. Outdoor Unit: Heat Pump located on the side of the house. Maintenance Performed Filtration: Replaced the 20x25x4 pleated 2-6" filter. Checked the filter and noted the customer needs additional filters. Condensate Drain System: Cleared the drain line and tested the safety switch. Confirmed the drain line is strapped and secured. Electrical Components:Tested and confirmed proper operation of the Blower Motor, Condenser Fan Motor, Compressor, Blower Run Capacitor, Compressor Run Capacitor, Fan Run Capacitor, Contactor, and Electrical Wiring. Operational Checks:Recorded Return Air Temperature at 74.0°F and Supply Air Temperature at 52.0°F. Dusted the thermostat and tested its operations. Restored power to the units. Current Status The indoor and outdoor coils are in fair condition. The HVAC system is w
Tallahassee, FL 32312
Sebastian C.
Sebastian C. Checked in
Today I arrived on site and performed a tune-up on your HVAC system. **Indoor Unit Service** * Located the indoor unit in the closet. * Serviced the whole home area unit. * Replaced the 20x20x1 pleated 1" filter. * Noted the indoor coil is in poor condition and recommend cleaning in place. **Outdoor Unit Service** * Located the outdoor unit on the side of the house. * Observed the outdoor coil is in fair condition. **Electrical Component Checks** * Tested and inspected the blower motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working properly within manufacturer specifications. **System Component Inspections** * Inspected the blower wheel, primary drain pan, secured electrical wires, and ductwork; all are in good condition. **Drainage System Maintenance** * Cleared the condensate drain line. * Tested the safety switch. * Ensured the drain line is connected and strapped down. **Operational Status** *
Tallahassee, FL 32303
Tiara B.
Tiara B. Checked in
Today I arrived on site to perform a tune-up on your HVAC system. **Indoor Unit Service** * Inspected the Air Handler in the attic and garage; it is in good condition. * Replaced the 20x20x4 pleated 2-6" filter. * Confirmed the indoor coil is in good condition. * Cleared the condensate drain line and tested the safety switch. * Inspected the drain line, ensuring it is strapped and secured. * Checked the blower wheel, primary and secondary drain pans, electrical wires, and ductwork; all are in good condition. * Tested the blower motor and blower run capacitor; both are working properly. * Measured return air temperature at 73.0°F and supply air temperature at 53.0°F. **Outdoor Unit Service** * Inspected the Heat Pump on the side of the house; it is in good condition. * Confirmed the outdoor coil is in good condition. * Tested the condenser fan motor, compressor, fan run capacitor, compressor run capacitor, compressor start capacitor, electrical wiring, and contac
Tallahassee, FL 32309
Review
Respectful, thorough, and really excellent job
MK - Tallahassee, FL 32311
Lee G.
Lee G. Checked in
Today I arrived on site to perform a tune-up on your HVAC system. ### Indoor Unit Service (AHU) * Located the air handler in the closet. * Washed and checked the washable 20x25x4 filter. * Inspected the indoor coil; it is clean and in good condition. * Dusted the return grills and thermostat. ### Outdoor Unit Service (Heat Pump) * Located the heat pump on the side of the house. * Inspected the outdoor coil; it is in good condition. ### Electrical Component Checks * Tested blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, and electrical wiring. All are working within manufacturer specifications. ### System Component Inspections * Inspected blower wheel, heat exchanger, primary drain pan, electrical wires, and secondary drain pan. All are in good condition. ### Condensate Drain System * Cleared the drain line. * Cleaned out the primary and secondary drain pans. * Tested the safety switch. * Confirmed the drain line i
Tallahassee, FL 32311
Julian M.
Julian M. Checked in
Today I arrived on site to perform a tune-up on your HVAC system. ### Indoor Unit Service (AHU) * Located the Air Handler in the attic, above the garage. * Washed the washable 20x25x4 filter. * Inspected the indoor coil; condition is fair. * Cleaned out the primary and secondary drain pans. * Cleared the condensate drain line and tested the safety switch. * Confirmed the drain line is strapped down. ### Outdoor Unit Service (Heat Pump) * Located the Heat Pump on the side of the house. * Inspected the outdoor coil; condition is fair. ### Electrical Component Checks * Tested the Blower Motor, Condenser Fan Motor, Compressor, Blower Run Capacitor, Compressor Run Capacitor, Fan Run Capacitor, Contactor, Defrost Control Board, and Electrical Wiring. All are working within manufacturer specifications. ### System Component Inspections * Inspected the Blower Wheel, Secondary Drain Pan, Primary Drain Pan, secured Electrical Wires, and Ductwork. All are in good condition.
Tallahassee, FL 32312
Jaylen G.
Jaylen G. Checked in
Today I arrived on site to perform a tune-up on your HVAC system. Indoor Unit Service (GOODMAN Air Handler) Located the GOODMAN Air Handler in the crawl space. Replaced the 20x25x1 pleated 1" filter with a customer-provided spare. Checked the indoor coil; condition is fair. Inspected the blower wheel, primary drain pan, electrical wires, and ductwork; all are in good condition. Cleared the condensate drain line and tested the safety switch. Confirmed the condensate drain line is connected and strapped. Measured return air temperature at 76.0°F and supply air temperature at 57.0°F. Outdoor Unit Service (GOODMAN Heat Pump) Located the GOODMAN Heat Pump on the side of the house. Checked the outdoor coil; condition is fair. Electrical Component Checks Tested and confirmed proper operation of the Blower Motor, Condenser Fan Motor, Compressor, Compressor Run Capacitor, Blower Run Capacitor, Fan Run Capacitor, Contactor, and Electrical Wiring. Additional Services Wore shoe covers. Dusted the
Tallahassee, FL 32303
Bryce D.
Bryce D. Checked in
Today I arrived on site to perform a tune-up on your HVAC system. **System Overview** * Indoor unit: Furnace in the crawl space. * Outdoor unit: Straight Cool unit in the back yard. * Overall equipment condition: Fair. * Area serviced: Whole home. **Maintenance Actions** * **Filtration:** Checked the 12x20x1 pleated 1" filter. Customer declined new filters and will provide their own. * **Coils:** Inspected both indoor and outdoor coils; both are fair and clean. * **Electrical Components:** * Tested and confirmed proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. * **Other Components Inspected:** * Blower wheel, burners, exhaust flue, primary drain pan, secured electrical wires, and ductwork are all in good condition. * **Carbon Monoxide:** Tested for CO; reading was 0.00 PPM. * **Temperatures:** * Return air temperature: 76.0°F. * Supply air t
Tallahassee, FL 32309
Matthew E.
Matthew E. Checked in
Today I arrived on site to perform a tune-up on your HVAC system. Indoor Unit Service Located the air handler in the attic. Washed the washable Accu Clean filter. Noted the indoor coil is dirty; recommend a duct cleaning. Inspected the primary drain pan, electrical wires, and ductwork; all are in good condition. Identified the blower wheel is in poor condition. Outdoor Unit Service Located the heat pump on the side of the house. Found the outdoor coil in fair condition. Electrical Component Checks Tested the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring; all are working properly. System Operations & Maintenance Cleared the condensate drain line, cleaned the primary pan, and tested the safety switch. Confirmed the drain line is strapped. Restored power to the units. Checked and dusted the thermostat, and tested its operations. Measured return air temperature at 75.0°F and supply a
Tallahassee, FL 32317
Review
All good
MEAD - Tallahassee, FL 32309
Review
Technician Jaylen Gainous showed up on time and did a thorough inspection of my system, noting that the filter was dirty. He offered to clean it or replace it. I chose replacement. He also noted that the outside unit was dirty as well and cleaned it. Afterwards, he did a great job cleaning up the access hallway (some loose attic insulation had fallen down). Just an excellent job overall.
Shaw - Tallahassee, FL 32309
Review
Very detailed and helpful to satisfy us as customers.
Thomas - Tallahassee, FL 32309
Review
Seemed very fast with the service. Explained well.
KISIAH - Tallahassee, FL 32303
Review
Great service!!!
CHAMPION - Monticello, FL 32344
Review
So happy to have him on my team!! Knows what to do; I am so so pleased!
VEREEN - Thomasville, GA 31792
Review
Great service
HOLZWORTH - Tallahassee, FL 32304
Review
Ms. Burton called to say she would be arriving on time. She did arrive on time and began service immediately on my air-conditioning unit. She was very thorough and informative as she went along doing her work. She was very pleasant. I found her work to be excellent and her professionalism impeccable. I could not ask for a better experience. Thank you to Bensons.
Carney - Tallahassee, FL 32303
Review
Jeremy was very knowledgeable and friendly. He found the problem and corrected it quickly. He also suggested some preventive measures to reduce the likelihood of the issue reoccurring.
Doug - Tallahassee, FL 32317
Review
Mary Louise Ellis - Tallahassee, FL 32308
Review
AJ was prompt, polite and professional.
Laurel Rauschenberg - Tallahassee, FL 32311
Response from Benson's Heating and Air Conditioning:

Thank you for your feedback. Our team is very thankful.

Review
My service tech Josh was amazing. He was very nice, obviously knowledgeable and explained everything he was looking for and then completed the workall the while being very courteous and smiling. I highly recommend Bensons and Josh!
Frannie Cox - Tallahassee, FL 32301
Response from Benson's Heating and Air Conditioning:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Review
Raymond showed up very early in the appointment window rather than having us wait around all day. He was polite, professional, fast, and effective. The whole repair job cost much less than expected as well. An all around excellent experience.
Chris Osmar - Tallahassee, FL 32308
Response from Benson's Heating and Air Conditioning:

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Review
Greatly appreciate Bensons being here first thing on a Saturday morning to get our AC fixed - great professional staff and very open to explaining what the problem was and how it was repaired.
Kevin Coyne - Tallahassee, FL 32301
Response from Benson's Heating and Air Conditioning:

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services.

Review
Hunter was the service technician that serviced our unit. The damper was not opening and closing properly causing incorrect air flow. Hunter was able to correctly identify the problem and correct the problem. He was thorough and gave us a detailed explanation of what needed to be done.
Joseph Briggs - Tallahassee, FL 32312
Response from Benson's Heating and Air Conditioning:

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Review
Casey was such a polite and knowledgeable representative of Bensons HVAC. He worked quickly to get my AC working again and provided reassurance that all of the ice would melt. I am very appreciative of his professionalism! Thank you!!! TSBingham
Tamara Bingham - Tallahassee, FL 32312
Response from Benson's Heating and Air Conditioning:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Review
Great service...highly recommend Bensons
Rita Hoffman - Tallahassee, FL 32308
Response from Benson's Heating and Air Conditioning:

Thank you for your feedback. Our team is very thankful.

Review
As a new customer with Benson's Heating and Air Conditioning, I was very please with the service. I would recommend Benson's to anyone needing AC service. Garrett was great! Very professional! Experienced technician!
Laura Detsch - Tallahassee, FL 32308
Response from Benson's Heating and Air Conditioning:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Review
Great Job! Very thorough and finished servicing in less than one hour, even with training a new technician.
Sam Lamb - Tallahassee, FL 32309
Response from Benson's Heating and Air Conditioning:

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Review
The technicians shared information about what they had done for my HVAC system. They were polite and friendly.
Richard Iverson - Tallahassee, FL 32303
Response from Benson's Heating and Air Conditioning:

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services.

Review
Lee - Great, friendly service!
Madelon Horwich - Tallahassee, FL 32301
Response from Benson's Heating and Air Conditioning:

Thank you for taking the time to leave such a positive review! We're glad to hear you had a great experience with us.

Review
Gary Nicholson - Carrabelle, FL 32322
Response from Benson's Heating and Air Conditioning:

Thank you for your feedback. Our team is very thankful.

Review
He was great! Very professional, clear communication, fixed the problem quickly.
Emma Stein - Tallahassee, FL 32303
Response from Benson's Heating and Air Conditioning:

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Review
gordon bedwell - Tallahassee, FL 32308
Response from Benson's Heating and Air Conditioning:

We are so glad to hear that you had a good experience.

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